Shipping

Preparation and Shipping

Generally, if the product is in stock, the delivery time is 7 to 14 working days. For items not in stock, delivery may take 1 to 2 months. To confirm the stock status of a product, please contact us directly. As these are international shipments, delivery times can vary due to technical or operational transport requirements.

We ship our products to any location within the United States, with the exception of Alaska and Puerto Rico.

Upon Delivery

Please inspect your order immediately upon delivery and note any shipping damage to the outer box or skid on the carrier's waybill before signing for receipt.

If you have authorized someone else to sign for your order, please ensure they are aware of this requirement and are over 18 years of age.

We cannot be held responsible for any damage to your order that is not reported and noted on the waybill at the time of delivery.

Important: When opening your freight, use caution. Avoid using box cutters as they may damage the upholstered parts of your equipment.

Any damage to the product or missing/incorrect items must be reported within 48 hours of receipt.

Large Equipment Shipments

Within Canada & Continental USA: Large equipment is shipped by ground via a freight carrier, securely packed in a cardboard box and mounted on a wooden skid.

Curbside Delivery: This service includes a liftgate to lower the equipment to curbside as close to your building as possible. The driver will not assist with removing the equipment from the truck. It is advisable to have two people available to help with unpacking and moving the equipment into your premises. You are responsible for unpacking, installation, and disposal of packaging materials.

Delivery Pricing: Quotes include one scheduled delivery attempt. If you are not present at the scheduled time, a redelivery fee will be charged. Fees and policies may vary by carrier and will be the responsibility of the consignee. The carrier will contact you to arrange the delivery, typically during regular business hours. Additional charges apply for after-hours or weekend deliveries, and for stairs or unusual conditions such as narrow passageways. Please inform us in advance to adjust the freight quote accordingly. Storage fees may apply if delivery is delayed or postponed. Occasionally, unforeseen circumstances may lead to delivery rescheduling.

Note: Our standard service can be customized to meet specific Home Delivery needs. Please be aware that shippers are not licensed Pilates technicians and cannot assemble your equipment.

International and Overseas Shipments: The shipping fee is included in the quoted price. This covers the cost of delivery to the designated address as outlined in the shipment details.